mbs Casino & Sportsbook FAQ

During registration on mbs, you provide your email address, create a username and password, and enter your mobile number for SMS verification. After account creation, we ask for your full name, date of birth, and a valid ID number (KTP, passport, or driver's license) to verify your identity. This verification is required before you can deposit. We also collect your payment method details when you make your first deposit. All information is encrypted and stored securely. Users in Jakarta, Surabaya, Bandung, and other supported regions must verify their identity before accessing sportsbook, live casino, slots, or esports markets on mbs.

Yes. mbs supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual-account transfers. When you choose a bank transfer, we generate a unique virtual-account number linked to your mbs account. You transfer funds from your personal bank account to this virtual account using your bank's mobile app or online banking. The deposit appears in your mbs balance within one to two business hours. Withdrawals to your bank account process within standard business windows. Bank transfers are available alongside e-wallet options including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

To request deletion of your personal data from mbs, contact our support team through the in-app help menu or your account dashboard. Provide your username and email address. We will verify your identity and process your request in accordance with applicable data-protection law. Note that we retain transaction records and account history as required by anti-money-laundering regulations. Data deletion may take up to 30 days after verification. If you wish to close your account permanently, you can do so through your account settings. Any remaining balance will be returned to your registered payment method after verification.

To open a support ticket on mbs, log in to your account and tap the help icon in the bottom-right corner of the app or website. Select your issue category (account, payment, game, security, or other) and describe your problem in detail. Include your username, email, and any relevant transaction IDs or timestamps. Submit your ticket. Our support team responds in English within one business day. You can track your ticket status in the help menu. For urgent issues, contact support immediately rather than waiting for a response. We do not offer phone support, but in-app messaging is available during standard business hours.

No. Each user is permitted one account on mbs. Creating multiple accounts to circumvent account restrictions, manipulate bonuses, or evade verification is prohibited and may result in account suspension and fund forfeiture. We detect duplicate accounts using email, phone number, payment method, and device fingerprinting. If you have forgotten your password or cannot access your account, use the password-reset function or contact support. Do not create a new account. Violation of the one-account rule may result in permanent closure of all associated accounts and referral to relevant authorities.

To deposit via e-wallet, mobile banking, or local payment on mbs, log in and tap the deposit button. Select your e-wallet. You are redirected to the e-wallet app or browser to authorize the transfer. Confirm the amount and complete the payment. The funds appear in your mbs balance immediately. Alternatively, you can use online payment to scan and pay directly from your e-wallet or bank app. All e-wallet deposits are instant and carry no additional fees. Withdrawals to your e-wallet account process within standard business windows. Keep your e-wallet account active and verified to ensure smooth deposits and withdrawals on mbs.

Weekly cashback on mbs is calculated based on your net losses across sportsbook, live casino, slots, and esports markets during the week. Cashback is credited to your account on Monday morning and is subject to terms and conditions. The cashback percentage and minimum loss threshold are displayed in the promotions section of your account. Cashback is credited as bonus balance and may carry wagering requirements before withdrawal. Exact terms vary by promotion period. Check the promotions page for current cashback details and eligibility. Cashback is available to verified users in supported jurisdictions.

RTP stands for Return to Player. It is the percentage of all wagered money that a slot game returns to players over a long period. For example, a slot with returns an average of 96 cents for every dollar wagered, with the remaining non-specific info retained as the house edge. RTP is a theoretical average calculated over millions of spins and does not guarantee individual results. Each spin is independent and random. Popular slots on mbs such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways display their RTP in the game information menu. Higher RTP does not mean higher winnings in any single session. RTP is set by the game provider and cannot be changed.